Six chapters, from the first ring to the day-end report. Every capability illustrated; nothing promised that isn't built or dated.
A three-stage pipeline picks up on the first ring: instant acknowledgment, context assembly, then full conversation — so callers never hear dead air while the heavy lifting happens.
Nights, weekends, festival season — concurrent call handling means the second caller doesn't get busy-tone while the first books.
Spam and robocalls are detected and dropped at the gate — they don't waste your minutes or pollute your analytics.
Open hours, closed hours, holidays — SUKI answers differently for each, and you change the rules in plain language.
English, Tamil and Hindi are first-class — including the code-mixed way people actually speak. Language is detected per call; sentiment is tracked per turn.
The caller picks the language by speaking it. SUKI follows — and switches mid-call if they do.
Every exchange updates the read. A downward slide is an escalation signal long before the caller asks for a manager.
Greeting, name and tone are yours to set — SUKI introduces your business the way you would.
Nine questions on a phone call capture sixteen knowledge fields. Your website and PDFs pre-fill what they can. Afterwards, every change is one plain-language sentence.
"We're closed this Friday." "Bridal package is now ₹15,000." Said once, live on the next call.
Everything SUKI learned is shown for your approval before she answers with it. AI drafts, you publish.
Outside her knowledge, SUKI says so and escalates or takes a message — she doesn't improvise your prices.
Before the first word, SUKI has the caller's history from the suite: past calls, open tickets, upcoming bookings. Answers given once carry forward forever.
City, budget, preferences — anything a caller has answered is carried forward to every future call via SK CRM.
If there's an open issue, SUKI leads with it — "your part arrived this morning" beats "how can I help?"
The same customer the chat agent helped yesterday — same ID, same history. No duplicate Priyas.
Mid-call, SUKI books race-free into SK Calendar, opens SK Tickets with transcript attached, and finalizes lead + call + appointment into SK CRM in one atomic step.
Two callers, one slot? The database decides atomically. SUKI offers the loser the next opening — no double-booking, ever.
Complaints become tickets with transcript and recording attached — your team reads the call, not a summary of a memory of it.
Lead, interests, call log and appointment land in CRM as one transaction. There's no half-written customer.
Escalation on your rules, with full context. Every call recorded, transcribed and outcome-tagged. DPDP compliance designed in, not bolted on.
Every call leaves a complete record with a tagged outcome — booked, resolved, escalated, message — feeding analytics and follow-ups.
Consent, data export and erasure are product features under India's DPDP Act — tenant-isolated at the database layer.
Calls by intent, language, outcome and hour — see what your phone actually carries, and what it converts.
The integration surface, webhook events and what SUKI writes into the suite — on the developers page.
The free demo is the feature list, live, on your own number.
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