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Products SK Chat SUKI Voice SK CRM SK Billing SK Inventory SK Calendar SK Tickets SK Works SK Catalog SK Notifications
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SK Tickets · support & resolution

Every problem lands somewhere —
with its evidence.

A complaint on a call becomes a ticket carrying the recording and transcript. From chat, the whole thread. Your team reads the actual problem instead of a customer re-explaining it for the third time.

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evidence attached · queues & assignment · guarded lifecycle · Core Suite
Born with evidencerecording + transcript attached
Queues & ownersnothing unassigned
One customer threadfull history, one click
Guarded lifecyclereopens tracked
Why it's different

Built to do the work, not just store it.

Five capabilities that make SK Tickets feel less like software you maintain and more like a teammate that already did the task.

Tickets that arrive with the proof attached

When SUKI escalates, the ticket carries the call recording and transcript. When SK Chat hands off, it carries the whole conversation. Your team opens a ticket and sees exactly what happened — no "can you explain again?"

  • Recording + transcript from voice escalations
  • Full thread from chat handoffs
  • Customer never re-explains the problem

Queues and assignment so nothing floats

Route by topic, load or skill. Every ticket has an owner and a state from the moment it exists — no shared inbox where issues quietly drown.

  • Routing by topic, load or skill
  • Every ticket owned, every ticket stated
  • SLA-style aging visible at a glance

One thread, the whole customer

The ticket is linked to the contact — past calls, bookings and prior issues are one click away. Support sees what sales saw; nobody works blind.

  • Linked to the CRM contact
  • History, bookings and past tickets in view
  • Context shared across the whole suite

A lifecycle that tells the truth

Open → in progress → waiting → resolved is guarded; reopens are tracked; nothing vanishes. "Resolved" means resolved, with a note — and the customer gets told.

  • Guarded status transitions
  • Reopens tracked, not hidden
  • Resolution notes required to close

Updates that reach the customer

Status changes notify the customer over their channel — WhatsApp, SMS or email through SK Notifications. The silence that breeds angry follow-up calls just... ends.

  • Customer notified on status change
  • Their channel, via SK Notifications
  • Fewer "any update?" calls

That's five of many.

The full capability list — every feature illustrated — is on the features page.

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Where the agents send what they can't finish.

SK Chat resolves what it can and escalates the rest, categorized. SUKI raises priority tickets mid-call with the recording attached. Both link the same contact, and customer updates ride SK Notifications. One thread, end to end.

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No per-seat pricing. Whole team in.

SK Tickets ships in the flat Core Suite — six sibling products included.

Core: CRM + Calendar + Tickets + Works + Catalog + Inventory + Notifications · ₹ / $ / €
See Core pricing →

Fair questions, straight answers.

Where do tickets come from?
Anywhere a problem appears: SUKI Voice escalations (with recording + transcript), SK Chat handoffs (with the full thread), web forms, email, or the API. However it arrives, it lands as a ticket with an owner and a state.
What stops things from getting lost?
Every ticket is owned and stated from creation — there's no shared inbox to drown in. The lifecycle is guarded, reopens are tracked, and closing requires a resolution note. Aging is visible so nothing quietly rots.
Does the customer get kept in the loop?
Yes — status changes trigger notifications on the customer's channel through SK Notifications, with fallbacks. The "any update?" call largely disappears because the update already arrived.

Stop maintaining software. Start shipping work.

SK Tickets is free to begin inside the Core Suite.

Start free  Why it beats the spreadsheet →