SK Chat — The chat agent that resolves, and knows when to hand off

What it does

Built to resolve, not to deflect.

Most chatbots are a wall in front of your team. SK Chat is a member of it — it understands the customer, does the work, and brings a human in at exactly the right moment.

An agent that reads the room

Every message is analyzed for intent, sentiment and language before a single word is generated — so the agent answers in the customer's language, with the right tool, in the right tone.

Intent detection routes to answers, tools, or escalation
Language detection — replies in the language the customer used
Sentiment tracking across the whole thread, not per message
Tool use: order lookups, bookings, ticket creation mid-chat

1.0 Understand →

Humans take over without starting over

When sentiment drops or the customer asks, the conversation moves to your agent inbox — same thread, full history, AI summary on top. Your team replies from one inbox across every channel.

Escalation on sentiment, intent, or explicit request
Agent inbox with assignment and channel-agnostic threads
AI drafts replies for agents — humans approve and send
Hand back to the AI when the hard part is done

2.0 Hand off →

Every channel, one brain

The same agent, knowledge and rules everywhere your customers are. Start on the website widget today; WhatsApp and Instagram light up on the same configuration — no second setup.

Website widget & hosted chat page — live now
WhatsApp Business & Instagram DM soon
REST API channel — embed chat in your own product
Meta wallet: pre-paid WhatsApp charges, visible per conversation, no hidden markup

3.0 Channels →

That's three of seven.

DPDP compliance, the Meta wallet, configuration control, and the full capability list — every feature, illustrated.

Explore all features →

The Softknack difference

AI isn't a feature here. It's the operator.

Every Softknack product exposes its capabilities as tools an AI can call. SK Chat's agent doesn't just answer questions — it works your business across the suite.

catalog_search · catalog_get_item

Answers from your real catalog

Semantic search over your products and services — prices, variants and availability come from the source of truth, never from a stale copy.

cal_book_appointment

Books while it chats

The agent checks live availability and confirms appointments mid-conversation — race-free, straight into SK Calendar.

crm_create_contact · tickets

Leaves a paper trail

New leads land in SK CRM, issues become SK Tickets — automatically, with the conversation attached. Nothing typed twice.

For developers

The API is not an afterthought.
It's the architecture.

Everything the widget does, your code can do. REST in, signed webhooks out, MCP tools for your own AI agents — built by a team that ships OpenAPI specs drift-checked in CI.

curltypescriptwebhook payload

# Send a message into a conversation
curl -X POST https://api.softknack.com/chat/v1/conversations/cnv_01J.../messages \
  -H "Authorization: Bearer $SK_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -d '{ "role": "customer", "text": "Do you deliver to Chennai?" }'

# ← the agent replies, and your webhook receives:
{
  "type": "chat.message.sent",
  "conversation_id": "cnv_01J...",
  "intent": "delivery_area",
  "lang": "en",
  "signature": "hmac-sha256 ✓"
}

Idempotent writes, everywhere `Idempotency-Key`

Retry any request safely. Same key, same result — a platform-wide guarantee, not a per-endpoint favour.

Signed webhooks with retries `HMAC-SHA256`

Every event signed and delivered at-least-once with exponential backoff and a replayable dead-letter queue.

Explore the docs →

FAQ

Questions, answered straight.

What counts as a conversation?

A thread with one customer within a 24-hour window — the same unit WhatsApp bills on — with a 50,000-token fair-use allowance. Unlimited messages inside it; we bill the conversation, never the message.

Can the AI hand a conversation to my team?

Yes — on negative sentiment, specific intents, or whenever the customer asks. Your agent gets the full thread, an AI summary, and can hand back to the AI when done.

Is my customers' data safe?

Tenants are isolated at the database layer, and DPDP consent, export and erasure flows are built into the product. Your conversation data is yours — we don't train shared models on it.

more questions answered on the pricing page

The chat agent that resolves —
and knows when to hand off.

Built to resolve, not to deflect.

An agent that reads the room

Humans take over without starting over

Every channel, one brain

That's three of seven.

AI isn't a feature here. It's the operator.

Answers from your real catalog

Books while it chats

Leaves a paper trail

The API is not an afterthought.
It's the architecture.

Idempotent writes, everywhere `Idempotency-Key`

Signed webhooks with retries `HMAC-SHA256`

See how SK Chat stacks up.

SK Chat vs Chatbase

SK Chat vs Intercom Fin

Free: 1,000 conversations a month. After that, a calculator — not a guess.

Questions, answered straight.

Your first 1,000 conversations are on us.

Built to resolve, not to deflect.

An agent that reads the room

Humans take over without starting over

Every channel, one brain

That's three of seven.

AI isn't a feature here. It's the operator.

Answers from your real catalog

Books while it chats

Leaves a paper trail

The API is not an afterthought.It's the architecture.

Idempotent writes, everywhere Idempotency-Key

Signed webhooks with retries HMAC-SHA256

See how SK Chat stacks up.

SK Chat vs Chatbase

SK Chat vs Intercom Fin

Free: 1,000 conversations a month. After that, a calculator — not a guess.

Questions, answered straight.

Your first 1,000 conversations are on us.

The API is not an afterthought.
It's the architecture.

Idempotent writes, everywhere `Idempotency-Key`

Signed webhooks with retries `HMAC-SHA256`