Manage fair lines for scarce resources natively. Whether seating walk-in dining guests, holding inbound callers in queue, or routing chats to available agents, SK Queue coordinates it all using database-level transaction locks. Zero guesswork, absolute order.
Most waitlist software depends on manual drag-and-drop or flaky application-level timers. SK Queue enforces strict FIFO order and fitted availability in the database layer, keeping lines completely honest.
In walk-in dining or room reservations, matching is fitted: the engine checks resource capacity and constraints in real-time. When a table or bay opens, the queue selects the first party that fits the space. No under-utilizing large tables; no cramping large parties.
For virtual resources, matching operates as a pool. Whether throttling concurrent phone lines for SK Voice, or routing chats to active support agents in SK Chat, incoming requests queue up until an allocation slot frees. One shared FIFO state, globally managed.
Race conditions break waitlists—two tables seated at once, two callers dispatched to the same agent. SK Queue secures transactional isolation using database locks. If multiple concurrent requests trigger allocation, PostgreSQL serializes calculations safely, skipping rows already locked by other threads.
Dynamic wait times keep users calm. Instead of static, arbitrary estimates, the queue reads recent transaction durations (historical exit events) and calculates expected wait intervals based on current position and resource turnover speed, adjusting in real time.
Queue data must be auditable. In SK Queue, client entries and states are captured inside an append-only event log. Deletes are prohibited in the database layer. Inactive records are marked for deactivation only, ensuring absolute trace audits while automated DPDP sweepers scrub PII fields when data retention terms expire.
Idempotent check-ins, custom webhook event outboxes, multi-tenant RLS, and exact estimation models—every detail, documented.
SK Queue is natively integrated into the Softknack suite: it monitors checkouts from Billing, frees resource states in Calendar, triggers WhatsApp alerts in Notifications, and updates leads in CRM—instantly, without integrations.
SK Queue is included in the Core Suite. Billed as one flat subscription, allowing you to scale waiting lists, lines, and agent dispatching without counting users.
core suite: CRM + calendar + tickets + works + catalog + inventory + queue + notifications · billed in ₹, $ or €pricing details and the comparison matrices live on the pricing page
Switch on the suite, let walk-ins self-check in, and watch your seating and dispatch operations run on rails.
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