From the agents that write it to the audit trail that protects it — every capability illustrated, nothing promised that isn't built.
Calls, chats and bookings become structured records the moment they end. One finalize contract, used by SK Voice, SK Chat and your booking pages alike.
All records land in one transaction — or none do. No half-written customers, ever.
Retries and flaky networks can't create duplicate Priyas — the same key replays the same result.
Manual creation, edits and imports work exactly as you'd expect — the agents are an addition, not a requirement.
Collected answers carry forward across calls, chats and products. Before any agent says hello, it reads the contact's bundle: history, fields, open items.
City, budget, preferences — captured once, pre-filled in every future conversation, across products.
Not a notes field: product interests are records, linked to catalog items, queryable and reportable.
Your fields, your types, conditional visibility — the schema bends to the business, not the reverse.
Lead lifecycle with guarded transitions and revival paths; deals and stages your admins define; an inbox with live counts and segments your team shares.
Illegal jumps rejected with the permitted targets — leads can't silently skip qualification.
Lost isn't a graveyard. When a lost lead calls back, the revival path reopens it with history intact.
Live badge counts, filters, owners, full-text search — and saved segments, private or shared with the team.
Multi-step follow-ups over email, SMS, WhatsApp and Slack, delivered through SK Notifications with circuit breakers and fallbacks — every send on the timeline.
Day-0 email, day-2 WhatsApp, day-5 SMS, day-7 task — one sequence, four channels, zero memory required.
Sends ride SK Notifications: provider fallbacks, quota gates, per-send audit. Nothing silently dropped.
Sequences can end in a human task — assigned, due-dated, and sitting in the owner's queue.
The roles model lets a contact be customer, vendor, or both — with role-specific extensions and the sales pipeline gated by role. The rest of the suite reads the same identity.
Sharma Traders buys from you and sells to you — one record, two roles, no duplicates.
Vendors don't pollute your sales pipeline; customers don't appear in purchase flows. Clean by construction.
Billing invoices it, Inventory receives from it, agents greet it — all by contact ID, never copies.
Append-only activity timeline, deactivate-only lifecycle, tenant isolation enforced in the database, and an API whose spec is generated from the code and drift-checked in CI.
Every action — human or agent — appends. "Who changed this and when" always has an answer.
Row-level security means your data is fenced at the lowest layer — not by application good manners.
The OpenAPI spec is generated from the validators and drift-checked in CI — docs that cannot lie.
The finalize contract, webhook catalog, idempotency and MCP tools — on the developers page.
Start free on the Core Suite — and switch the agents on when you're ready.
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